Privacy and Data Policy
At Slots Shine we take your privacy seriously. This page explains what personal and technical information we collect, how we use it, and the steps we take to protect your data. It also sets out your privacy rights and how to contact us if you have questions about your account or our practices.
Types of data we collect
Personal data
We collect information you provide when registering an account or verifying your identity. This typically includes your name, date of birth, email address, telephone number, home address and documents used for age or identity checks. We also hold account credentials such as your username and password in secure form.
Technical data
When you use our site we collect technical information necessary to operate services. This covers device identifiers, IP address, browser and operating system, device settings, and usage logs showing pages visited and time spent. We use this data to keep the service secure and to improve performance.
Transactional data
We store information about deposits, withdrawals, wagers, game activity and payment methods. Transactional records are kept to process payments, comply with legal obligations and to investigate disputes or suspicious activity. We may also retain records of communications with our support team.
How we use your information
Your data enables us to provide and manage your account, process payments, verify age and identity, prevent fraud and comply with anti-money-laundering and regulatory requirements. We also use aggregated or anonymised data to monitor site performance and to improve our services. We do not use personal data for marketing unless you have given consent.
Data protection practices
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse. Access to personal data within our organisation is limited to staff and service providers who need it to deliver or support our services. We regularly review our security arrangements and update them where necessary.
Cookies and tracking technologies
We use cookies and similar technologies to store session information, remember preferences and analyse site usage. Some cookies are essential for account security and basic functionality; others help us understand how people use the site. You can manage cookie settings through your browser, though blocking some cookies may affect functionality.
User rights
You have rights in relation to your personal data, including the right to access the information we hold, request correction of inaccurate data, and object to certain processing. If you wish to exercise any privacy right, please contact us using the details below. We will respond in line with applicable data protection law.
Access, correction and deletion
To request access, correction or deletion of your data, contact our support team. We will verify your identity before making changes. In some cases we may be unable to delete data where retention is required by law or to resolve disputes, but we will explain any limitations.
Information sharing and third parties
We may share personal data with third-party service providers that support our operations, including payment processors, verification services, and IT providers. We require these partners to protect personal data and to use it only for the purposes we specify. We do not sell personal data to third parties.
Privacy policy updates
We may update this privacy policy from time to time to reflect changes in our practices. Any significant changes will be posted on this page and, where appropriate, notified to registered users. If you have questions, contact our support team at [email protected].