Need Help? Contact Us
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact us via live chat, email or phone for help with deposits, withdrawals, verification and gameplay queries. Agents aim to respond promptly and will guide you through any account checks or troubleshooting. If you prefer, raise a ticket and we will follow up with the information you need. All enquiries are handled confidentially.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat and email support, available 24/7 |
| General enquiries | [email protected] - general questions and account info |
| Affiliate enquiries | [email protected] - partner support, payments and onboarding |
| Phone | +44 20 7425 8391 - voice support and callback |
| Working hours | Mon-Sun, 08:00-00:00 (UK time) |
Email Assistance
Email is our preferred way to handle detailed enquiries, account issues or requests involving documents. Please send messages to [email protected] with a clear subject line and your up‑to‑date contact details to avoid delays. Attach copies of any requested ID or statements where relevant and allow up to 24 hours for a reply; concise information helps speed verification and resolution.
Send Us a Message
Response Time
Our support team aims to respond promptly to all enquiries. Most messages are answered within one business day, while straightforward account or payment questions are often resolved faster. More complex issues, such as detailed verification or disputed transactions, may take longer to investigate and could require additional documentation. We appreciate your patience and will keep you updated throughout the process.
Feedback
We want to hear from you. Please send feedback, suggestions or ideas to help us improve the site and make your play smoother. Every message is read and considered by our team, and we use feedback to refine features, fix issues and improve promotions and support. Your input helps shape updates and makes the service better for everyone.